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This normally applies if you are travelling and are at an airport, hotel or other public Wifi like Starbucks/McDonalds, or if your ISP at home has blocked your internet for some reason (usually either a billing issue or new terms of service are required to be accepted before they let you use the Internet).
If you are at home, but your ISP says everything is working on their side, you might be stuck in a 'walled garden'. This means your modem is connecting to your ISP, however they are blocking you from getting on the internet. Go to this page (note that it starts with "http", not "https") http://NeverSSL.com/ You may need to refresh the page a few times to get it to load. Your browser may give you a warning and you may need to click a button like "Continue to site" (Chrome now does this before visiting any website which is not secure). Why this works: Most web pages are encrypted these days, so if you go to https://www.google.com/, the page is encrypted by Google all the way back to your browser, which decrypts it and shows it to you. If your ISP wants to inject a message saying your bill is overdue, if they do it on the encrypted page, that corrupts it and it is basically discarded as being corrupt. Your ISP doesn't actually have a way to show you a message, since they can't impersonate google.com to change the message. They can only show you the message when you go to a non-secure page, which they can then either redirect you to a page that tells what the issue is, or they can actually put a message onto the page you went to. If you are on a public Wi-Fi, you usually need to accept terms of service, and sometimes pick a speed or pay for the internet. The same thing applies, you won't get a message by visiting a secure webpage. Most cell phones and tablets will show an option | |
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